United Airlines CUN Terminal – Cancun International Airport

United Airlines CUN Terminal - Cancun International Airport

Landing in Cancun and unsure where to go for your United Airlines flight? Fear not, travelers! This guide simplifies your journey by outlining the United Cancun Airport Terminal, arrival and departure procedures, baggage claim details, and more. So, stow your worries and prepare for a smooth and stress-free Mexican adventure!

Information of United Airlines Terminal at Cancun Airport (CUN)

Airport NameCancún International Airport
Airport CodeCUN
AddressCarretera Cancún – Chetumal Km. 22, 77565 Cancún, Q.R., Mexico
United Airlines TerminalTerminal 3
Arrival TerminalTerminal 3
Departure TerminalTerminal 3
Ticket Counter LocationNear Gate C1
Phone Number1-800-UNITED-1 (1-800-864-8331)

What Terminal is United Airlines at Cancun Airport?

Remember, all United Airlines operations at CUN Airport are handled in Terminal 3. This includes arrivals, departures, check-in counters, and baggage claims. Terminal 3 is conveniently located on the east side of the airport, easily accessible from all arrival and transportation areas.

United Airlines Terminal at Cancun Airport

United Airlines Arrival Terminal at Cancun Airport

Upon landing, disembark your flight and follow the signs for baggage claim. Head to Terminal 3’s designated carousels for arriving United Airlines flights. Check arrival screens for your specific flight information and carousel number.

After collecting your belongings, proceed through customs if arriving from an international destination. Customs and immigration facilities are also located within Terminal 3.

United Airlines Departure Terminal at Cancun Airport

Check-in for your flight can be done online, via the mobile app, or at the self-service kiosks near the airline’s ticket counter in Terminal 3 (near Gate C1). If checking in with baggage, proceed to the designated baggage drop-off counters after check-in.

Boarding gates for United Airlines flights are primarily located in Concourse C of Terminal 3. Specific gate assignments are displayed on departure screens throughout the terminal and are also available online and through the United Airlines mobile app.

United Airlines Lost/Damaged/delayed Baggage at Cancun Airport

Experiencing lost, delayed, or damaged baggage can be frustrating, especially after a relaxing getaway in Cancun. Here’s how to handle these situations if you’re flying United Airlines at CUN Airport:

Report the Issue Immediately:

  • At the Airport: If you discover your baggage is missing, damaged, or delayed while still at Cancun Airport, head straight to the United Airlines Baggage Service Office located in Terminal 3 (near Gate C1). File a report immediately and obtain a file reference number for tracking purposes.
  • After Leaving the Airport: If you realize your baggage is missing or damaged after leaving the airport, file a report online at [invalid URL removed], or call the United Airlines Baggage Recovery Center at 1-800-335-2247. Remember to report within 24 hours for domestic flights 21 days for international flights for lost or delayed bags, and 7 days for damaged bags.

Lounges at United Airlines Terminal in Cancun Airport

Unfortunately, as of October 26, 2023, United Airlines no longer operates a dedicated United Club lounge at Cancun International Airport (CUN). However, there are still a few options for relaxation and refreshment:

  • Priority Pass Lounges: Cancun Airport has several Priority Pass lounges accessible to eligible passengers, including the Aeromar Salón Premier and the Sala VIP Internacional. Check with your credit card issuer or Priority Pass membership to see if you have access.
  • Airport Restaurants and Bars: Several restaurants and bars in Terminal 3 offer comfortable seating and a variety of food and drinks. Consider La Cantina Grill for Mexican cuisine, La Cucina for Italian fare, or Starbucks for a quick coffee and pastry.
  • Airside Lounges: Explore other airlines’ airside lounges if you have access through a membership program or paid access. Some options include the Volaris Club Lounge and the American Express Centurion Lounge.

Food & Dining Options at Cancun Airport

Cancun Airport offers a diverse range of dining options to satisfy your cravings before or after your flight. From quick bites to sit-down meals, here’s a small selection:

Restaurant NameLocationType of Cuisine
La Cantina GrillTerminal 3Mexican Cuisine
La CucinaTerminal 3Italian Cuisine
StarbucksTerminal 3Coffee & Bakery
Señor Frog’sTerminal 3Mexican & International Cuisine
The Burger FactoryTerminal 3Burgers & American Fare
Grab & Go MarketThroughout the AirportSalads, Sandwiches, & Snacks

Note: This is just a small selection, and many other restaurants and cafes are available throughout the airport.

United Airlines Services at Terminal in Cancun Airport

Besides check-in and baggage claim, United Airlines offers various services at their Terminal 3 in Cancun Airport:

  • Customer Service: Located near the ticket counter in Terminal 3 (near Gate C1), they can assist with flight changes, seat upgrades, and other inquiries.
  • Currency Exchange: Exchange your currency for travel expenses near the baggage claim area.
  • ATM Machines: Withdraw cash at ATMs conveniently located throughout the terminal.
  • Mobile App Support: Get assistance with using the United Airlines mobile app for check-in, boarding passes, and more.
  • Special Assistance: Request assistance for passengers with disabilities or requiring special needs.

Where Does United Airlines Fly from Cancun Airport (CUN)?

Here’s a table showing some of the popular destinations United Airlines flies to from Cancun Airport (CUN):

Airport Full NameCodeCountry
Fort Lauderdale Hollywood International AirportFLLUnited States
Chicago O’Hare International AirportORDUnited States
Denver International AirportDENUnited States
George Bush Intercontinental AirportIAHUnited States
Los Angeles International AirportLAXUnited States
Newark Liberty International AirportEWRUnited States
San Francisco International AirportSFOUnited States
Washington Dulles International AirportIADUnited States
Toronto Pearson International AirportYYZCanada
Cleveland Hopkins International AirportCLEUnited States
Dallas/Fort Worth International AirportDFWUnited States
Detroit Metropolitan Wayne County AirportDTWUnited States
Houston Hobby AirportHOUUnited States
Miami International AirportMIAUnited States
Minneapolis-Saint Paul International AirportMSPUnited States
Orlando International AirportMCOUnited States
Phoenix Sky Harbor International AirportPHXUnited States
Portland International AirportPDXUnited States
Raleigh-Durham International AirportRDUUnited States
San Diego International AirportSANUnited States
Seattle-Tacoma International AirportSEAUnited States

Map of United Airlines Terminal at Cancun Airport

You can find an interactive map of the entire Cancun Airport terminal, including the United location:

Contact United Airlines at CUN Airport

While I cannot directly assist with calls or actions requiring contact with the airline, here are several ways you can reach United Airlines at Cancun International Airport (CUN):

  • For general inquiries: 1-800-UNITED-1 (1-800-864-8331)
  • For lost or delayed baggage: 1-800-335-2247
  • Airport Customer Service: Located near the United Airlines ticket counter in Terminal 3 (near Gate C1). Operating hours may vary, so refer to the airport website for current information.

Remember, even without a dedicated lounge, there are various resources available to assist you during your travels with United Airlines at Cancun Airport. By utilizing the terminal map, contacting the airline directly, and exploring the provided resources, you can ensure a smooth and comfortable travel experience.


What terminal is United Airlines at Cancun Airport?

United Airlines uses Terminal 3 at Cancun International Airport (CUN) for all its operations, including arrivals, departures, check-in, and baggage claim.

Where is the United Airlines check-in counter at Cancun Airport?

The United Airlines check-in counters are located near Gate C1 in Terminal 3.

Where do I arrive if flying United Airlines into Cancun?

Regardless of your origin city, you will arrive at Terminal 3 at Cancun Airport.

Does United Airlines have a lounge in Terminal 3 at Cancun Airport?

Unfortunately, United Airlines no longer operates a dedicated United Club lounge at Cancun Airport as of October 26, 2023.

Where do I depart from if flying United Airlines from Cancun?

Most United Airlines departure gates are located in Concourse C of Terminal 3. Always double-check your boarding pass or the departure screens for your specific gate assignment.

Does United Airlines fly from LAX to Cancun?

Yes, United Airlines offers direct flights from LAX to CUN. You will arrive and depart from Terminal 3 at Cancun Airport.

What terminal does United Airlines use in Cancun, Mexico?

United Airlines uses Terminal 3 at Cancun International Airport (CUN) in Cancun, Mexico.

Where is the United Club in Terminal 3 at Cancun Airport?

United Airlines no longer operates a dedicated United Club in Terminal 3. Explore alternative lounge options mentioned previously.

David Gray, an avid explorer, finds joy in traversing the globe. From the vibrant streets of Tokyo to the serene landscapes of Patagonia, he embraces diverse cultures and landscapes. Passionate about sharing his adventures, David documents his journeys through captivating blogs, offering valuable insights for fellow wanderers seeking unforgettable travel experiences.
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