Southwest Airlines RDU Terminal – Raleigh-Durham International Airport

Southwest Airlines RDU Terminal  - Raleigh-Durham International Airport

Raleigh-Durham International Airport (RDU) is a major airport in North Carolina and is served by many airlines, including Southwest Airlines. If you are traveling on Southwest Airlines from RDU, you may be wondering which terminal the airline operates from. In this article, we will provide you with all the information you need to know about Southwest Airlines Terminal at RDU Airport.

Information on Southwest Airlines Terminal at Raleigh-Durham Airport (RDU)

Airport NameRaleigh-Durham International Airport (RDU)
Airport CodeRDU
Address2400 John Brantley Blvd, Morrisville, NC 27560, USA
Southwest Airlines RDU TerminalTerminal 1
Southwest Arrival TerminalTerminal 1
Southwest Departure TerminalTerminal 1
Phone Number+1 919-840-2123

What Terminal is Southwest Airlines at RDU Airport?

Southwest Airlines operates from Terminal 1 at RDU Airport, which is also known as the Southwest Terminal. This terminal is located on Terminal Boulevard and is easily accessible from the main road network. The terminal is designed to cater to the needs of Southwest Airlines passengers, with all the facilities and services required for a smooth and hassle-free travel experience.

Southwest Terminal RDU Airport

Southwest Airlines Arrival Terminal at RDU Airport

All Southwest flights arrive at Terminal 1. Follow signs for “arrivals” or “baggage claim” upon disembarking. Locate carousels designated for your specific Southwest flight number to retrieve your checked luggage. Allow ample time for luggage handling, especially during peak travel periods.

Southwest Airlines Departure Terminal at RDU Airport

All Southwest departures take place from Terminal 1. Check the arrival boards or your boarding pass for your specific gate assignment. Online check-in and kiosk options are available for a quick and contactless experience. Alternatively, head to the designated Southwest check-in counters in Terminal 1.

Be sure to check the departure boards or your boarding pass well in advance to locate your departure gate. Gates for Southwest flights are spread throughout Terminal 1.

Lost/Damaged/Delayed Baggage at Raleigh-Durham International Airport (RDU)

Mishaps happen, and unfortunately, baggage issues can occur. If your bag is lost, damaged, or delayed at RDU while flying Southwest, don’t panic! Here’s what to do:

  1. Report the issue immediately: Head to the Southwest Airlines baggage service office located in Terminal 1. File a report with a detailed description of your bag and its contents.
  2. Retain documentation: Keep your boarding pass, baggage claim check, and any receipts related to your bag. These will be crucial for tracking and resolving the issue.
  3. Track your bag: Southwest offers online baggage tracking tools to monitor your bag’s status. You can also use the Southwest Airlines app to stay updated.
  4. Seek compensation: If your bag is lost or damaged beyond repair, Southwest may offer compensation. Familiarize yourself with their baggage policies and compensation procedures.

For immediate assistance, contact Southwest Airlines Baggage Services at +1 (800) 538-2600.

Lounges at Southwest Airlines Terminal in RDU Airport

While Southwest Airlines doesn’t have dedicated lounges at RDU, several options cater to passengers seeking a premium pre-flight experience. Remember, access varies depending on your airline status, credit cards, or paid memberships. Here are some options to consider:

  • The Club at RDU (Terminal 1): Enjoy comfortable seating, complimentary food and beverages, Wi-Fi, and more.
  • Escape Lounge (Terminal 2): Relax in a modern space with a variety of seating options, a buffet, and premium beverages (access via Priority Pass membership or select credit cards).

Food & Dining Options at Raleigh-Durham Airport (RDU)

No need to settle for airport mediocrity! RDU boasts a vibrant selection of restaurants and cafes catering to diverse palates and budgets. Whether you crave a quick grab-and-go snack or a leisurely sit-down meal, you’ll find something to satisfy your appetite.

Here’s a glimpse into the culinary delights at RDU:

Restaurant NameTypeLocation
Carolina Ale HouseBar & GrillPre-security Departures
Chick-fil-AFast FoodPost-security Concourse B
StarbucksCoffee ShopPost-security near Gate C10
SmashburgerBurgersPost-security Concourse C
The CounterBurgersPost-security Concourse C
Beyu CafféCoffee & PastriesPost-security Concourse A
La Tapenade Mediterranean CafeMediterraneanPost-security Concourse A
Salsarita’s Fresh CantinaMexicanPost-security Concourse A
ACC American CafeAmericanPost-security Concourse C
Jason’s DeliSandwiches & SaladsPost-security Concourse C
Popeyes Louisiana KitchenFried ChickenPost-security Concourse C
Ready to Fly Grab & GoConveniencePost-security throughout terminal

Southwest Airlines Services at Terminal in RDU Airport

While Southwest excels in getting you to your destination, their services extend beyond just flights. Simplify your travel experience with these convenient offerings at the Southwest terminal in RDU:

  • Curbside Check-In: Breeze through check-in without leaving your car. Three airlines at RDU offer this service, including Southwest.
  • Ticketing & Baggage Assistance: Dedicated Southwest personnel are available at the terminal to assist with ticket booking, changes, and baggage inquiries.
  • Family Services: Family restrooms, nursing rooms, and designated stroller parking areas cater to traveling families.
  • Accessibility Services: RDU and Southwest Airlines collaborate to ensure a smooth and accessible travel experience for passengers with disabilities.
  • ATMs & Currency Exchange: Access cash or convert currency conveniently within the terminal.
  • Shopping & Newsstands: Browse a variety of travel essentials, souvenirs, and reading materials to kill time before your flight.
  • Free Wi-Fi: Stay connected throughout your visit to the terminal

Parking at Southwest Airlines Terminal RDU Airport

Navigating parking at RDU can be straightforward, especially when flying with Southwest in Terminal 1. Here’s a breakdown of your options:

  • Hourly Parking Deck: Conveniently located next to Terminal 1 & 2, offering hourly rates with covered parking. Great for short stays and pickups.
  • Daily Parking Deck: Another covered option near both terminals, ideal for longer layovers or multi-day trips. Offers daily rates.
  • Cell Phone Lot: Perfect for free short-term parking while picking up arriving passengers. Follow signs from the airport entrances.
  • Economy Parking Lot: Located off-site with free shuttle service to and from the terminals. The most budget-friendly option, perfect for extended stays.

Southwest Airlines Destinations from Raleigh-Durham International Airport (RDU)

Southwest Airlines offers a variety of nonstop and connecting flights from Raleigh-Durham International Airport (RDU) to various domestic destinations within the United States. Here’s a table listing some popular routes:

Airport Full NameCodeCountry
Atlanta Hartsfield-Jackson International AirportATLUSA
Baltimore/Washington International Thurgood Marshall AirportBWIUSA
Chicago Midway International AirportMDWUSA
Chicago O’Hare International AirportORDUSA
Dallas Love Field AirportDALUSA
Denver International AirportDENUSA
Detroit Metropolitan Wayne County AirportDTWUSA
Fort Lauderdale-Hollywood International AirportFLLUSA
Houston Hobby AirportHOUUSA
Las Vegas Harry Reid International AirportLASUSA
Los Angeles International AirportLAXUSA
Nashville International AirportBNAUSA
New Orleans Louis Armstrong International AirportMSYUSA
New York LaGuardia AirportLGAUSA
San Francisco International AirportSFOUSA
Orlando International AirportMCOUSA
Phoenix Sky Harbor International AirportPHXUSA
St. Louis Lambert International AirportSTLUSA
Tampa International AirportTPAUSA

Map of Southwest Airlines Terminal at RDU Airport

For a detailed map of the Southwest Airlines terminal at RDU Airport, please visit the official RDU Airport website:

This website provides an interactive map of the terminal, highlighting key areas like check-in counters, security checkpoints, baggage claim, and gates. You can also filter the map to show specific amenities like restaurants, shops, and restrooms.

Contact Southwest Airlines at Raleigh-Durham Airport

Whether you’re at RDU or planning, here are several ways to connect with Southwest Airlines for assistance:

  • Southwest Airlines Terminal Service Desk: Located within Terminal 1, staffed representatives can answer questions, assist with reservations, and address baggage concerns.
  • Phone: +1 (919) 840-2123 connects you directly to the Southwest Airlines RDU terminal office.
  • National Customer Service Phone Line: +1 (800) I-FLY-SWA (1-800-435-9792) is available 24/7 for general inquiries, booking changes, and troubleshooting.
  • Website: The Southwest Airlines website ( offers a comprehensive help center with FAQs, self-service options, and a live chat function for personalized assistance.
  • Twitter: Tweet your inquiries or concerns directly to @SouthwestAir. While not real-time, their social media team offers support within reasonable timeframes.

Navigating the Southwest Airlines terminal at RDU Airport can be a breeze with the right information. This guide has equipped you with essential details about the terminal, services, amenities, and more. Remember to check the official RDU and Southwest Airlines websites for the latest updates and specific details regarding your travel plans.


Which terminal is Southwest Airlines at RDU Airport?

Southwest Airlines operates exclusively from Terminal 1 at RDU Airport.

What is the Southwest Airlines arrivals terminal at RDU Airport?

All Southwest flights arrive at Terminal 1.

What is the Southwest Airlines departures terminal at RDU Airport?

Departures for all Southwest flights also occur at Terminal 1.

Where do I claim my baggage after a Southwest flight at RDU?

Baggage claim for Southwest flights is located in Terminal 1. Look for carousels marked with your specific flight number.

What do I do if my baggage is lost or damaged at RDU? 

Report lost or damaged baggage at the Southwest Airlines baggage service office in Terminal 1 or call +1 (800) 538-2600.

David Gray Author at TravelQuid
David Gray, an avid explorer, finds joy in traversing the globe. From the vibrant streets of Tokyo to the serene landscapes of Patagonia, he embraces diverse cultures and landscapes. Passionate about sharing his adventures, David documents his journeys through captivating blogs, offering valuable insights for fellow wanderers seeking unforgettable travel experiences.
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