Southwest ORD Terminal at Chicago O’Hare Airport

Southwest ORD Terminal at Chicago O'Hare Airport

At O’Hare International Airport (ORD), navigating the bustling terminals can be a task in itself, especially for passengers flying with Southwest Airlines. Amidst the vast expanse of this major air hub, understanding the intricacies of the Southwest ORD Terminal becomes paramount for a smooth travel experience. As one of the busiest airports in the United States, ORD hosts a myriad of airlines, each with its own designated space.

Overview of Southwest Terminal at ORD Airport

AirportChicago O’Hare Airport
Airport Address10000 W Balmoral Ave, Chicago, IL 60666
Southwest O’Hare TerminalTerminal 5 (International Terminal)
Southwest ORD Arrival TerminalLower Level, Terminal 5 (Baggage Claim)
Southwest ORD Departure TerminalTerminal 5 (Check-in, Security, Departure Gates)
Departure GatesTypically M28 and above (subject to change)
Walking DistanceAllow 20 minutes walking distance from check-in to departure gates (especially past Gate M12)

What Terminal is Southwest at O’Hare Airport?

Southwest Airlines operates primarily out of Terminal 5 at Chicago O’Hare International Airport. Terminal 5 is dedicated to international flights, and Southwest’s presence here provides convenient access for travelers connecting to domestic destinations.

What Terminal is Southwest at O'Hare

Once you’re inside Terminal 5, head to the Southwest Airlines check-in area, where you can obtain your boarding pass or check your luggage. Then proceed through the security checkpoint to enter the airside area of the terminal. Once again, you’ll find a wide variety of dining and shopping options to enjoy before your flight.

Southwest Arrival Terminal at ORD Airport

Upon landing at ORD, you’ll disembark your Southwest flight and proceed through immigration (if arriving from an international destination) before making your way to baggage claim. All Southwest arriving flights utilize Terminal 5 for baggage claim, located on the lower level.

Southwest Departure Terminal at ORD Airport

Departing Southwest passengers will check in, go through security screening, and board their flights all within Terminal 5. Be sure to check your boarding pass or the departure screens for your specific gate assignment, as Southwest utilizes various gates within Terminal 5.

Southwest Lost/Delayed/Damaged Baggage at ORD Airport

In the unfortunate event of lost, delayed, or damaged baggage upon arrival at ORD, head to the Southwest Airlines Baggage Service Office located on the lower level of Terminal 5. Here, you can file a report with a Southwest representative who will assist you with locating your luggage.

Southwest prides itself on excellent customer service, and its staff will work diligently to reunite you with your belongings as quickly as possible. While waiting for updates, you can relax in one of the comfortable seating areas within Terminal 5 or explore the many dining and shopping options available.

Lounges at Southwest Terminal in ORD Airport

Southwest Airlines doesn’t have its lounges within Terminal 5 at ORD Airport. However, several airline lounges might be accessible depending on your travel class, frequent flyer status, or credit card benefits. Here’s a breakdown of some potential lounge options:

Admiral’s Club (American Airlines)

This lounge is perfect for American Airlines elite members (Platinum, Gold, and Oneworld Emerald/Sapphire) or passengers flying in First or Business Class on American or other Oneworld airlines. The Admiral’s Club typically offers complimentary food and beverages, comfortable seating, Wi-Fi access, and sometimes even work areas and showers.

United Club (United Airlines)

Similar to the Admiral’s Club, the United Club caters to United Airlines elite members (Global Services, 1K Premier MileageMizer members, and Star Alliance Gold members) or passengers flying in First or Business Class on United or other Star Alliance airlines. Amenities usually include complimentary food and beverages, comfortable seating areas, Wi-Fi, and sometimes even workstations and showers.

Food & Dining Options at ORD Airport

Terminal 5 at ORD Airport offers a diverse selection of dining options to cater to various tastes and preferences. Whether passengers are craving a quick bite or a sit-down meal, there’s something for everyone.

Restaurant NameType
Potbelly Sandwich ShopFast Casual
Panda ExpressFast Casual
Au Bon PainFast Casual
The Original Pancake HouseCasual Dining
Bar LouieCasual Dining
Wolfgang Puck ExpressCasual Dining
StarbucksCoffee Shop
Dunkin’ DonutsCoffee Shop
Peet’s CoffeeCoffee Shop

Southwest Services at Terminal in ORD Airport

Southwest Airlines strives to make your travel experience as smooth as possible. Here are some of the services offered at Terminal 5:

  • Customer Service: Southwest representatives are available at the check-in counters to assist you with any questions or concerns.
  • Boarding: Southwest utilizes a boarding process they call “boarding by zone.” Your boarding zone will be printed on your boarding pass.
  • Wi-Fi: Free Wi-Fi is available throughout Terminal 5.

Parking at Southwest Terminal ORD Airport

While Southwest Airlines itself doesn’t operate its parking facilities at ORD Airport, there are several convenient parking options available through Chicago O’Hare International Airport. Here’s a breakdown of the different types of parking you’ll find:

Economy Parking Lot E

This is the closest parking garage to Terminal 5 and offers the most affordable option for long-term parking. It’s a self-park facility, meaning you’ll park your own car and take a complimentary shuttle bus directly to Terminal 5. This is a good option for budget-conscious travelers or those staying for extended periods.

Terminal Parking Garages

Several parking garages are located throughout the airport complex, including Lot A (adjacent to Terminals 1, 2 & 3) and International Lot D (serving Terminal 5 primarily). These garages offer a more convenient option for short-term parking for those who prefer a covered parking space. Be aware that daily rates at these garages tend to be higher than Economy Parking Lot E.

Valet Parking

For added convenience, valet parking is available at both Terminal 5 and several other terminals within the airport. Simply pull up curbside and an attendant will park your car for you. Valet parking offers the quickest and most hassle-free option but comes at a premium price compared to self-park options.

Where Does Southwest Fly from ORD Airport?

Southwest Airlines offers a wide variety of destinations from Chicago O’Hare International Airport. You can find a complete list of destinations on the Southwest Airlines website.

CityAirport Code
Atlanta, GAATL
Baltimore, MDBWI
Chicago, IL (Midway)MDW
Dallas, TXDAL
Denver, CODEN
Las Vegas, NVLAS
Nashville, TNBNA
Orlando, FLMCO
Phoenix, AZPHX
Tampa, FLTPA

Map of Southwest Terminal at ORD Airport

The map information of the Southwest terminal at ORD Airport is important because it helps passengers navigate the terminal efficiently, locate essential facilities such as check-in counters, baggage claim areas, and boarding gates, and understand the layout of the terminal to reduce confusion and save time during their travel experience.

Contact Southwest Terminal at ORD Airport

Contact information for Southwest Airlines at ORD Terminal is crucial for passengers because it provides them with a direct means of communication for inquiries, assistance, and resolving any issues they may encounter during their travel experience.

  • Southwest Airlines Customer Service: 1-800-435-9792. This is the general customer service number for Southwest Airlines. While they may not be able to connect you directly with the ORD Terminal, they can answer questions about your flight, baggage, or other Southwest services at ORD.
  • Southwest Airlines Website: The Southwest Airlines website offers a variety of resources for managing your trip, including checking in for your flight, printing boarding passes, and tracking your baggage.
  • Twitter: @SouthwestAir: Southwest Airlines is active on Twitter and may be able to answer your questions about the ORD Terminal through direct message.

Navigating Southwest Airlines at Chicago O’Hare International Airport doesn’t have to be overwhelming. With Terminal 5 serving as Southwest’s hub, passengers can expect convenience, amenities, and efficient services throughout their journey. Whether arriving or departing, Southwest and ORD Airport strive to make every traveler’s experience seamless and enjoyable.


Which terminal is Southwest in O’Hare Airport?

The airline operates out of Terminal 5 at O’Hare International Airport.

What is the Southwest arrivals terminal at ORD Airport?

The Southwest arrivals terminal at ORD Airport is Terminal 5.

What is the Southwest departures terminal at ORD Airport?

The Southwest departures terminal at ORD Airport is also Terminal 5.

Marquise Snow enjoys traveling a lot. He has traveled to several popular and stunning destinations, such as New York, Bern, Abu Dhabi, and Wellington. He also likes to write his experiences in the form of blogs so that people can find meaningful information about those journeys and places. This can assist people to plan their journeys in better ways.
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