Southwest MSY Terminal – New Orleans Airport

Southwest Terminal MSY Airport

Welcome to our blog post on “What Terminal is Southwest at MSY Airport?” If you’re flying to or from Louis Armstrong New Orleans International Airport (MSY) with Southwest Airlines, it’s important to know which terminal to go to for a seamless travel experience.

In this guide, we will provide you with all the information you need to locate Southwest Airlines’ terminal at MSY, including terminal details, directions, and helpful tips. Whether you’re a frequent flyer or visiting New Orleans for the first time, we’ve got you covered. Let’s dive in and ensure you have a smooth journey with Southwest Airlines at MSY Airport.

Overview of Southwest Airlines MSY Terminal

AirportLouis Armstrong New Orleans International Airport
Airport Address1 Terminal Dr, Kenner, LA 70062
Southwest New Orleans TerminalConcourse B Terminal
Southwest MSY Arrival LevelLevel 1 (Baggage Claim)
Southwest MSY Departure LevelLevel 3 (Ticketing & Check-in)
Security ScreeningLevel 2
Airport Website

What Terminal is Southwest at MSY Airport?

Southwest Airlines operates out of Concourse B Terminal at MSY Airport. The airport itself features a single, modern terminal designed with a nod to New Orleans’ iconic Mississippi River. Passengers flying into MSY with Southwest will find a streamlined travel experience, from convenient curbside check-in options (limited availability) to efficient baggage claim.

Southwest Terminal B at MSY Airport

To ensure a smooth journey, it’s always a good idea to check your flight details and terminal information before heading to the airport.

Southwest Airlines Arrival Terminal at MSY Airport

After deplaning via Southwest Airlines, follow the signs for baggage claim, located on Level 1 of Concourse B Terminal at MSY Airport. Here, you can retrieve your luggage and connect with ground transportation. If you haven’t checked a bag, proceed directly to the Departures Level (Level 3) for a quicker exit.

Southwest Airlines Departure Terminal at MSY Airport

Head up to Level 3 (Departures) for a seamless check-in experience. Southwest Airlines ticketing counters are conveniently located within this area. Once you’ve checked in, proceed through security screening (Level 2) before arriving at your departure gate at Concourse B.

Southwest Airlines Lost/Delayed/Damaged Baggage at MSY Airport

If your luggage takes a detour, don’t worry. Southwest Airlines has a dedicated baggage service team at MSY Airport to help reunite you with your belongings. Report any missing, delayed, or damaged luggage at the Southwest Airlines Service Center located on Level 3 (Departures) near the ticketing counters.

The team is available to answer your questions, file a report, and assist you in tracking down your lost items. For your convenience, they can also help arrange delivery of your recovered luggage directly to your hotel or final destination.

Lounges at Southwest Airlines Terminal in MSY Airport

While Southwest Airlines doesn’t have its dedicated lounge at MSY Airport, there are a few options for relaxation and pre-flight refreshments depending on your travel situation. Here’s a breakdown of the lounge options available:

Club MSY

Located near the entrance to Concourse A on Level 3 (Departures), Club MSY offers a haven for relaxation and productivity before your flight. Access is typically granted through memberships with programs like Priority Pass or LoungeKey, or by holding premium status with airlines that partner with the lounge. Amenities may include comfortable seating, complimentary food and beverages (including some alcoholic options), and magazines. 

Parking at Southwest Airlines Terminal MSY Airport

MSY Airport offers a variety of parking options to accommodate different travel needs and budgets. Here’s a breakdown of the available parking options:

Short-Term Parking

This option is ideal for quick pick-ups, drop-offs, or short layovers. Parking spaces are located directly in front of each terminal entrance, making it a convenient choice for those needing easy access. Rates are typically the highest among the parking options at MSY Airport.

Long-Term Parking Garage

This covered parking structure offers a secure and convenient solution for longer trips. It’s situated next to the Short-Term Parking Garage and provides a free shuttle service to transport you directly to your terminal. Rates are generally lower than Short-Term Parking but higher than the Economy Lot.

Economy Garage

This uncovered parking lot offers the most budget-friendly option for long-term parking. Located southwest of the terminal building, the Economy Garage provides a free shuttle service to and from the terminal just like the Long-Term Parking Garage. Be aware that walking to the terminal from this location may take longer, especially if you have luggage.

Where Does Southwest Airlines Fly from MSY Airport?

Southwest Airlines offers a wide range of destinations from MSY Airport, allowing you to explore various cities across the United States.

Destination CityAirport Code
Atlanta, GeorgiaATL
Baltimore, MarylandBWI
Chicago, IllinoisORD, MDW
Dallas, TexasDAL, Love Field
Denver, ColoradoDEN
Houston, TexasIAH
Las Vegas, NevadaLAS
Orlando, FloridaMCO
Phoenix, ArizonaPHX
Tampa, FloridaTPA

New Orleans Southwest Airlines Terminal Map

The Southwest Airlines Terminal at Louis Armstrong International Airport has many amenities to make your travel experiences better, including shops and restaurants. Take a glance at the airport map to ensure that you don’t miss anything.

New Orleans Southwest Airlines Terminal Map

Contact Southwest Airlines Terminal at MSY Airport

Contact information for Southwest Airlines Terminal at MSY Airport is crucial because it provides passengers with direct access to assistance, support, and information regarding their travel experience.

  • Southwest Airlines Customer Service: 1-800-435-9792 (This is the general customer service number for Southwest Airlines and can address any questions about your flight or service at MSY Airport.)
  • Louis Armstrong New Orleans International Airport (MSY): (504) 303-7500 This is the main contact number for the airport. While they can’t answer Southwest-specific questions, they might be able to help with general airport inquiries.)

No matter where your Southwest Airlines flight is taking you, knowing which terminal to go to is the first step. With the help of these terminal maps and a little bit of preparation, you can navigate your Southwest Airlines Terminal experience with ease.


Which terminal is Southwest Airlines at Louis Armstrong New Orleans International Airport (MSY)?

Southwest Airlines operates out of Concourse B Terminal at MSY Airport.

What does MSY stand for in New Orleans airport?

MSY stands for Louis Armstrong New Orleans International Airport. The airport was previously named after aviator John F. Kennedy but was later renamed in honor of jazz musician Louis Armstrong.

Can you walk between the concourses at MSY airport?

Yes, you can walk between the concourses at MSY airport. Terminals A, B, and C are connected, and passengers can easily access the different concourses without the need for transportation.

Marquise Snow enjoys traveling a lot. He has traveled to several popular and stunning destinations, such as New York, Bern, Abu Dhabi, and Wellington. He also likes to write his experiences in the form of blogs so that people can find meaningful information about those journeys and places. This can assist people to plan their journeys in better ways.
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