Southwest AUS Terminal – Austin Bergstrom Airport

Southwest Terminal at Austin Bergstrom Airport

Austin Bergstrom International Airport serves as a bustling hub for travelers, offering a range of airlines to suit various needs. Among these carriers, Southwest Airlines stands out as a popular choice for many passengers. Understanding the layout, amenities, and services offered by Southwest Terminal at Austin Bergstrom Airport can significantly enhance the travel experience. Let’s delve into the specifics to ensure seamless navigation through the terminal.

Overview of Southwest Terminal at Austin Bergstrom Airport

AirportAustin Bergstrom Airport
Airport Address3600 Presidential Blvd, Austin, TX 78719
Southwest AUS Terminal Barbara Jordan Terminal
Airlines Served (including Southwest)Aeromexico, Air Canada, Alaska, American Airlines, British Airways, Delta Air Lines, jetBlue, KLM, Lufthansa, Norwegian, Spirit, Sun Country, United, Vacation Express, WestJet
Security CheckpointsMultiple locations within the Barbara Jordan Terminal
Baggage ClaimLocated after deplaning and security screening

What Terminal is Southwest at Austin Bergstrom Airport?

Southwest Airlines operates primarily out of the Barbara Jordan Terminal at Austin Bergstrom Airport. This terminal serves both arrivals and departures for Southwest flights, providing a centralized location for passengers to navigate with ease. This eliminates the need to worry about switching terminals, streamlining your travel experience from touchdown to takeoff.

What Terminal is Southwest at Austin Airport

Southwest Arrival Terminal at Austin Bergstrom Airport

Upon arrival at Austin Bergstrom Airport, Southwest passengers will find themselves in the Barbara Jordan Terminal. The terminal boasts modern facilities and efficient processes to expedite the arrival process for travelers. Strategically placed signage will guide you towards baggage claim, which is conveniently located after deplaning and security screening.

Southwest Departure Terminal at Austin Bergstrom Airport

Passengers departing on Southwest flights will also utilize the Barbara Jordan Terminal. With designated check-in counters, security checkpoints, and boarding gates, the departure process is streamlined to ensure a smooth journey for passengers. Southwest’s commitment to efficiency is evident throughout the terminal, with clear signage and helpful staff readily available to answer questions and guide travelers.

Lost/Delayed/Damaged Baggage at Southwest Terminal

If your luggage takes a detour, don’t fret. The Southwest Airlines baggage claim office is situated within the Barbara Jordan Terminal after security screening. Look for signage directing you to the appropriate area for assistance.

While you wait, you can utilize the airport’s Wi-Fi to check the status of your bag on the Southwest Airlines mobile app or website. For immediate assistance, you can approach any Southwest Airlines representative at the terminal for guidance.

Lounges at Southwest Terminal in Austin Bergstrom Airport

While Southwest Airlines itself doesn’t offer its lounges, the Barbara Jordan Terminal boasts a variety of comfortable havens for weary travelers seeking a quiet space to relax, work, or grab a pre-flight refreshment. Here’s a closer look at the available options:

American Admiral’s Club

This lounge caters to American Airlines passengers holding elite status, passengers flying in First or Business Class on American, or those with memberships in programs like Oneworld Alliance or Priority Pass. Inside, unwind in plush seating areas, catch up on work with complimentary Wi-Fi, and enjoy a selection of complimentary beverages and snacks.

United Club

Similarly, the United Club welcomes United Airlines passengers with elite status, those flying in First or Business Class, and members of Star Alliance or Priority Pass programs. Find a comfortable spot to relax, utilize the high-speed Wi-Fi to stay connected, and indulge in complimentary food and drinks. The United Club also provides workstations, reading materials, and occasionally, hot meal options.

Food & Dining Options at Austin Bergstrom Airport

The Barbara Jordan Terminal boasts a diverse selection of restaurants and eateries to satisfy every taste bud. From quick bites to sit-down meals, you’ll find something to tantalize your palate before your flight.

Restaurant NameType of Cuisine
ATX CocinaTex-Mex
Blackfinn AmeripubAmerican Gastropub
Einstein Bros. BagelsBreakfast & Coffee
Joe’s Crab ShackSeafood
Kerbey Lane CafeCasual Texan Fare
LavazzaCoffee & Pastries
Shake ShackBurgers & Fries
Vino VoloWine Bar

Southwest Services at Terminal in Austin Bergstrom Airport

Southwest Airlines strives to provide a seamless travel experience for its passengers at the Barbara Jordan terminal. Here are some services you can expect:

  • Customer Service: Assistance with flight changes, boarding passes, and general inquiries.
  • Baggage Check-in: Dedicated counters for dropping off your checked luggage.
  • Boarding Gates: Southwest utilizes various departure gates within the Barbara Jordan Terminal. Check your boarding pass for your specific gate assignment.

Parking at Southwest Terminal Austin Bergstrom Airport

Travelers driving to the airport can take advantage of convenient parking facilities near the Southwest Terminal at Austin Bergstrom Airport. With options ranging from short-term to long-term parking, passengers can find suitable parking to accommodate their travel needs.


For the closest and most convenient parking experience, opt for the on-site garages. The Barbara Jordan Terminal is served by two garages: Red Garage and Blue Garage. Both offer covered parking and are just a short walk from the terminal building. These garages are ideal if you value convenience and don’t mind paying a premium.

Economy Parking Lots

Located north of the terminal buildings, the Economy Parking Lots (Lots B – F) offer a more budget-friendly option. While it’s not directly connected to the terminal, a free and frequent shuttle service operates 24/7 to transport you to and from the Barbara Jordan Terminal. The shuttles are comfortable and environmentally friendly, running on clean-burning natural gas.

Valet Parking

For the ultimate convenience, consider valet parking. Simply pull up curbside at the Barbara Jordan Terminal and a valet attendant will take care of your vehicle while you head inside. Upon your return, simply request your car, and it will be brought back to you promptly. This option comes at a premium, with daily rates typically exceeding $30.

Where Does Southwest Fly from Austin Bergstrom Airport?

Southwest Airlines offers a convenient network of flights to various destinations from Austin-Bergstrom Airport.

Table of Southwest Destinations from Austin Bergstrom Airport (AUS):

CityAirport Code
Atlanta, GAATL
Baltimore, MDBWI
Chicago, IL (Midway)MDW
Dallas, TXDAL
Denver, CODEN
Las Vegas, NVLAS
Nashville, TNBNA
Orlando, FLMCO
Phoenix, AZPHX
Tampa, FLTPA

Southwest Terminal Map of Austin Bergstrom Airport

A map of the Southwest terminal at Austin Bergstrom Airport is essential for travelers as it provides a visual layout of the terminal’s facilities, including gates, amenities, and services. This helps passengers navigate the terminal efficiently, locate their departure gates, and find dining options, restrooms, and other essential facilities.

Contact Southwest Terminal at Austin Bergstrom Airport

Contact information for Southwest Terminal at Austin Bergstrom Airport is crucial for passengers to easily access assistance, inquire about flight statuses, resolve issues with baggage, and seek general information. It ensures a smooth travel experience by providing a direct line of communication with airline representatives, enhancing passenger satisfaction and convenience.

  • Southwest Airlines Customer Service: 1-800-435-9792 (This is the general customer service number and can address most inquiries).
  • Southwest Airlines Website: You can manage your reservation, check flight status, and find answers to frequently asked questions on the Southwest Airlines website (
  • Twitter: Southwest Airlines has an active Twitter account (@SouthwestAir) where you can send a direct message with your questions.

Navigating Southwest Terminal at Austin Bergstrom Airport offers a glimpse into the seamless travel experience provided by the airline. With modern facilities, diverse dining options, and convenient services, passengers can embark on their journeys with confidence, knowing their needs are catered to every step of the way.


Which terminal is Southwest in Austin Airport?

Southwest Airlines operates out of the Barbara Jordan Terminal at Austin Airport (AUS). The Barbara Jordan Terminal has two concourses: Concourse A and Concourse B.

Where does Southwest fly into Austin?

Southwest Airlines flies into Austin-Bergstrom International Airport (AUS) in Austin, Texas. AUS serves as a major hub for Southwest, offering numerous domestic flights to various destinations across the United States.

What is the Southwest arrivals terminal at Austin Bergstrom Airport?

The Southwest arrivals terminal at Austin Bergstrom Airport is located within the Barbara Jordan Terminal.

What is the Southwest departures terminal at Austin Bergstrom Airport?

The Southwest departures terminal at Austin Bergstrom Airport is also situated within the Barbara Jordan Terminal.

Marquise Snow enjoys traveling a lot. He has traveled to several popular and stunning destinations, such as New York, Bern, Abu Dhabi, and Wellington. He also likes to write his experiences in the form of blogs so that people can find meaningful information about those journeys and places. This can assist people to plan their journeys in better ways.
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