Air India Delhi Terminal – Indira Gandhi Intl. Airport

Air India Delhi Terminal - Indira Gandhi International Airport

Delhi Airport, as one of the busiest in the world, hosts numerous airlines connecting passengers across the globe. Among them, Air India stands as a prominent carrier, offering both domestic and international flights. Navigating the terminal can be a task, so let’s break down the specifics of the Air India presence at Delhi Airport.

Information of Air India Terminal Delhi Airport (DEL)

For a quick reference, here’s a summary of key information about the Air India Terminal at Delhi Airport:

AirportIndira Gandhi International Airport (Delhi Airport)
Airport AddressIndira Gandhi International Airport, New Delhi, Delhi 110037, India
Air India Delhi TerminalTerminal 3
Air India DEL Arrivals TerminalTerminal 3
Air India DEL Departures TerminalTerminal 3

What Terminal is Air India at Delhi Airport?

Air India uses Terminal 3 for both domestic and international flights at Delhi Airport. The airport has three terminals in total, but only Terminal 3 caters to Air India operations. Remember, this information can change due to unforeseen circumstances, so always double-check your flight details for the latest updates.

Air India Arrival Terminal at Delhi Airport

For arrivals, Air India passengers will find themselves at Terminal 3, whether they are coming from a domestic or an international destination. The airport’s efficient design ensures a smooth transition from the aircraft to the terminal, providing a hassle-free experience for passengers.

Air India Departure Terminal at Delhi Airport

Likewise, for departures, Air India operates from Terminal 3. This terminal boasts state-of-the-art facilities and services to make the pre-flight experience as comfortable as possible for travelers.

Air India Lost/Delayed/Damaged Baggage at Delhi Airport

In case of any issues with baggage, Air India has a dedicated counter at Terminal 3 to assist passengers with lost, delayed, or damaged luggage. The airline’s staff is trained to handle such situations promptly, ensuring the swift resolution of any concerns.

Lost or Delayed Baggage

  1. File a Property Irregularity Report (PIR): Head to the Baggage Claim Assistance desks located in the arrivals area of Terminal 3. These desks handle both domestic and international flights. You can also file a PIR online through the Air India website: [<invalid URL removed>].
  2. Provide details: The staff will assist you in filing the report, requiring information like your flight details, baggage description, and contact information. Keep a copy of the PIR for reference.
  3. Track your baggage: Air India will try to locate your missing or delayed bag. You can track its status online using the PIR reference number.
  4. Compensation: If your bag remains lost after 21 days, it will be declared officially lost. You can then file a compensation claim based on Air India’s baggage guidelines.

Damaged Baggage

  1. Report the damage: Immediately upon arrival, inform the Baggage Claim Assistance staff about the damage and request a Damage Report.
  2. Keep evidence: Take photos of the damage and retain any damaged baggage tags or receipts.
  3. File a claim: Submit a detailed online claim on the Air India website within 7 days of receiving your damaged bag. Include photos, receipts, and the Damage Report for a smoother process.

Lounges at Air India Terminal in Indira Gandhi Airport

Air India offers lounges at Delhi Airport for its passengers, providing a tranquil environment to relax before boarding. The lounges offer various amenities, including comfortable seating, refreshments, and business facilities.

Maharaja Club Lounges

  • Access: Business Class passengers, Star Alliance Gold members, eligible co-branded credit card holders, and Air India frequent flyer members with sufficient points.
  • Locations: Level 3 (Domestic Departures), Level 4 (International Departures).
  • Features: Spacious seating, complimentary food and beverages (including hot and cold dishes, snacks, and a selection of alcoholic drinks), Wi-Fi, charging stations, newspapers and magazines, and shower facilities (Level 4 only).

Pay-per-use Lounges

  • Access: Available for purchase by any passenger regardless of travel class or membership status.
  • Locations: Plaza Premium Lounge (Level 3, International Departures), GVK Orchid Lounge (Level 3, International Departures).
  • Features: Vary by lounge but typically include comfortable seating, food, and beverage options (may be limited compared to Maharaja Club Lounges), Wi-Fi, charging stations, newspapers and magazines, and sometimes shower facilities.

Food & Dining Options at Delhi Airport

Terminal 3 boasts a wide variety of restaurants and food outlets catering to various cuisines and budgets. You can find everything from quick bites to sit-down meals in the dedicated Food Court on Level 3.

Here is a sample table of restaurants:

Restaurant NameCuisineLocation
The Coffee Bean & Tea LeafCoffee, Tea, SnacksLevel 3
Burger KingFast FoodLevel 3
Haldiram’sIndianLevel 3
BaristaCoffee, CafeLevel 3
Upper CrustBakery, CafeLevel 3

Air India Services at Terminal in Indira Gandhi Airport

Air India goes beyond just transporting passengers. At Terminal 3, passengers can avail themselves of various services, enhancing their overall travel experience.

  • Duty-Free: Wide selection of duty-free shops offering liquor, tobacco, perfumes, and more.
  • Business Center: Equipped with computers, printers, and internet access for business travelers.
  • Children’s Play Area: Designated play area to keep children entertained while waiting for flights.
  • Meeting Rooms: Bookable meeting rooms for business meetings or private work sessions.
  • Currency Exchange: Competitive rates for exchanging foreign currency before or after your flight.
  • ATMs: Multiple ATMs conveniently located throughout the terminal for cash withdrawals.
  • Mobile Charging Stations: Power up your devices before boarding your flight.
  • Medical Facilities: Basic medical assistance is available in case of emergencies.
  • Prayer Rooms: Dedicated prayer rooms for different faiths.
  • Lost and Found: Report lost items at the designated counter or online through the Air India website.

Parking at Air India Terminal Delhi Airport

Delhi Airport offers convenient parking facilities at Terminal 3. Passengers can choose from short-term and long-term parking options, ensuring their vehicles are secure while they embark on their journeys.

Multi-Level Car Parking (MLCP)

This is the largest parking facility at the airport, located opposite Terminal 3. It offers covered parking for cars, SUVs, and two-wheelers. You can pre-book your parking slot online for a smoother experience.

Terminal 2 Parking

This parking facility is located near Terminal 2, but it can also be accessed from Terminal 3 via a covered walkway. It offers covered parking for cars and SUVs.

Valet Parking

This is the most convenient parking option, as you simply drop off your car at the designated zone and it will be parked for you by trained personnel. Valet parking is available at both Terminal 3 and Terminal 2.

Where Does Air India Fly from Delhi Airport?

Air India operates flights from Delhi Airport to various domestic and international destinations. You can find the complete list of destinations on the Air India website or through online travel booking platforms.

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Map of Air India Terminal at Delhi Airport

Having a map of the Air India Terminal at Delhi Airport is crucial for passengers as it provides a visual guide, aiding in easy navigation, locating facilities, and ensuring a stress-free travel experience.

Contact Air India Terminal at Delhi Airport

Contact information for the Air India Terminal at Delhi Airport is crucial for passengers as it provides a direct and immediate avenue to resolve issues, seek assistance, or obtain information, ensuring a smooth and stress-free travel experience.

Navigating a bustling airport can be overwhelming, but armed with this comprehensive guide, Air India passengers at Delhi Airport can navigate Terminal 3 with confidence, making their travel experience seamless and enjoyable.


Which terminal is Air India at Delhi Airport?

Air India operates primarily from Terminal 3 at Delhi Airport.

What is the Air India arrivals terminal at DEL Airport?

The arrivals for Air India flights are also at Terminal 3.

What is the Air India departures terminal at DEL Airport?

Air India departures are from Terminal 3 as well.

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Melanie Earnshaw, a spirited adventurer fueling her global odyssey with insatiable wanderlust. Raised with a passion for diverse cultures, Melanie blends spontaneity with meticulous planning in her travels. Her engaging blogs and social media chronicle tales of exploration, offering readers a vicarious journey through Tokyo's bustling streets, Patagonia's rugged trails, and the tranquility of remote tropical islands. Melanie's zest for life and genuine curiosity magnetically draw connections worldwide.
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