Air India Chicago Terminal – O’Hare International Airport

Air India Chicago Terminal - O'Hare International Airport

Air travel can be both exciting and daunting, especially when navigating through a busy airport. For passengers flying with Air India to or from Chicago Airport, having a clear understanding of the terminals is crucial for a smooth journey. This article aims to provide a comprehensive guide to the Air India terminal at Chicago Airport, covering arrival and departure terminals, services offered, dining options, baggage concerns, parking facilities, destinations served, and more.

Information of Air India Terminal Chicago Airport (ORD)

For a quick reference, here’s a summary of key information about the Air India Terminal at Chicago Airport:

AirportO’Hare International Airport
Airport Address10000 W Balmoral Ave, Chicago, IL 60666
Air India Chicago TerminalTerminal 5
Air India ORD Arrivals TerminalTerminal 5
Air India ORD Departures TerminalTerminal 5

What Terminal is Air India at Chicago Airport?

Air India operates primarily from Terminal 5 at Chicago O’Hare International Airport. This modern terminal serves as a hub for international flights, providing passengers with a range of amenities and services.

Air India Arrival Terminal at Chicago Airport

Upon arrival at Chicago Airport, Air India passengers will find themselves at Terminal 5. This terminal is specifically designed to handle international flights, ensuring a seamless transition for travelers arriving from various destinations.

Air India Departure Terminal at Chicago Airport

For those departing from ORD Airport on an Air India flight, Terminal 5 is again the designated departure terminal. The facilities available at this terminal cater to the needs of outbound passengers, offering check-in counters, security checkpoints, and other amenities.

Air India Lost/Delayed/Damaged Baggage at ORD Airport

Mishaps with luggage can happen, but knowing what to do can ease the stress. If your baggage is lost, delayed, or damaged while flying Air India through Chicago O’Hare’s Terminal 5, immediately report the issue to the Lost & Found department located within the terminal. Be prepared to provide details like your flight information, baggage description, and any identifying tags.

Air India’s baggage assistance team is also available at +1-800-123-7747 to help you file a report and track your belongings. Remember to keep all receipts for any essential items you purchase while waiting for your luggage, as you may be eligible for reimbursement.

Lounges at Air India Terminal in ORD Airport

Air India passengers at Chicago Airport can unwind and relax in lounges designed for their comfort. The lounges offer a range of amenities, including comfortable seating, refreshments, and business facilities. Some of the lounges available at Terminal 5 include:

The Club at ORD

Located by Gate M1, this luxurious lounge offers comfortable seating, a diverse food and beverage selection, dedicated workspaces, and shower facilities. Access is available through various memberships, credit cards, or by paying a one-time fee.

United Club

Situated near Gates M11 and M14, this lounge provides a relaxing atmosphere with complimentary Wi-Fi, snacks, and beverages. Entry is granted to United Club members, Star Alliance Gold members, and passengers traveling in United Polaris or First Class.

Escape Lounge

Perfect for a quick pre-flight refresh, this lounge offers comfortable seating, charging stations, grab-and-go snacks, and soft drinks. Access is available through various memberships, credit cards, or by paying a one-time fee.

Food & Dining Options at Chicago Airport

Terminal 5 at Chicago Airport boasts a variety of dining options to cater to diverse tastes and preferences. Passengers can enjoy a culinary journey with choices ranging from quick bites to fine dining. Some popular restaurants include:

Wicker Park SeafoodSeafood
Tortas FronteraMexican
Urban OliveMediterranean

Air India Services at Terminal in Chicago Airport

Air India is committed to providing a seamless travel experience for its passengers. At Terminal 5, passengers can avail themselves of the following services:

  • Baggage Claim & Customs: After landing at Terminal 5, follow signs to designated baggage claim areas. Remember, Air India doesn’t have dedicated counters, so proceed through general customs and immigration.
  • Lost & Found: Should your luggage go astray, head to the Terminal 5 Lost & Found department or contact Air India’s baggage assistance team at +1-800-123-7747.
  • Check-in Counters: Breeze through check-in at designated counters within Terminal 5. Consider online check-in on Air India’s website to bypass queues.
  • Special Assistance: Passengers requiring mobility assistance or other special needs can request help from Air India or airport staff. Contact them in advance for best support.
  • Currency Exchange & ATMs: Convert your currency or access cash at designated booths within Terminal 5.
  • Information Desks: Need help with directions, flight info, or general travel queries? Seek assistance at information desks conveniently located throughout the terminal.

Parking at Air India Terminal ORD Airport

For passengers driving to the airport, parking facilities are available at Chicago O’Hare International Airport. Terminal 5 has convenient parking options, including short-term and long-term parking. Passengers can choose the option that best suits their travel needs.

  • Short-Term Parking: Located right next to Terminal 5 in Lot D, offering convenient short-term parking for arrivals, pickups, and quick drop-offs. Rates are higher than other options, but proximity is unbeatable.
  • Terminal 5 Garage: This multi-level garage provides covered parking connected directly to the terminal via pedestrian walkways. Offers both short-term and long-term options, ideal for extended stays.
  • Economy Parking Lot H: Located offsite but offers the most affordable option for long-term parking. Shuttle service connects you to Terminal 5 every 15-20 minutes. Be prepared for a slightly longer wait compared to on-site options.

Where Does Air India Fly from Chicago Airport?

Air India currently operates non-stop flights from Chicago O’Hare to Delhi (DEL), with connections to various other destinations in India and beyond.

New DelhiIndia

Map of Air India Terminal at ORD Airport

A map of the Air India Terminal at Chicago Airport is crucial for passengers, offering a visual guide to navigate facilities and locate check-in counters, lounges, and key areas, ensuring a smooth and stress-free travel experience.

Contact Air India Terminal at Chicago Airport

Contact information for the Air India Terminal at Chicago Airport is crucial for passengers to seek assistance, resolve issues, and access real-time information, ensuring a smooth and stress-free travel experience.

  • Phone number: +1-312-782-8761
  • This office is open during regular business hours and can handle inquiries specific to your Chicago flight.
  • Visit the Air India website ( and access the “Contact Us” section.
  • Follow Air India on Twitter (@airindia) or Facebook (@AirIndia) and send them a direct message with your inquiry.

Navigating the Air India terminal at Chicago Airport becomes a seamless experience when armed with knowledge about the facilities and services available. Terminal 5 offers a range of amenities to ensure passengers have a comfortable journey, from check-in to boarding and beyond.


Which terminal is Air India at Chicago Airport?

Air India operates primarily from Terminal 5 at Chicago O’Hare International Airport.

What is the Air India arrivals terminal at ORD Airport?

The arrivals terminal for Air India at ORD Airport is Terminal 5.

What is the Air India departures terminal at ORD Airport?

The departures terminal for Air India at ORD Airport is also Terminal 5.

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Melanie Earnshaw, a spirited adventurer fueling her global odyssey with insatiable wanderlust. Raised with a passion for diverse cultures, Melanie blends spontaneity with meticulous planning in her travels. Her engaging blogs and social media chronicle tales of exploration, offering readers a vicarious journey through Tokyo's bustling streets, Patagonia's rugged trails, and the tranquility of remote tropical islands. Melanie's zest for life and genuine curiosity magnetically draw connections worldwide.
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