Air Astana Terminal Dubai International Airport (DXB)

Air Astana Terminal Dubai International Airport (DXB)

Dubai International Airport stands as one of the busiest and most modern airports in the world, catering to a multitude of airlines. Among these, Air Astana, the flag carrier of Kazakhstan, operates from Dubai Airport, providing international connections. This article aims to guide travelers through the Air Astana terminal at Dubai Airport, offering essential information for a smooth journey.

Information of Air Astana Terminal Dubai Airport (DXB)

For a quick reference, here’s a summary of key information about the Air Astana Terminal at Dubai Airport:

Airport Dubai International Airport
Airport AddressSheikh Rashid Rd, Dubai International Airport, Dubai, United Arab Emirates
Air Astana Dubai TerminalTerminal 1
Air Astana DXB Arrival TerminalTerminal 1
Air Astana DXB Departure TerminalTerminal 1
Phone Number+971 4 224 5555

What Terminal is Air Astana at Dubai Airport?

Air Astana operates from Terminal 1 at Dubai International Airport. This terminal is known for its capacity to handle international flights efficiently, providing a seamless experience for both arriving and departing passengers.

Air Astana Arrival Terminal at Dubai Airport

For travelers arriving on Air Astana flights, the process is streamlined at Terminal 1. The arrival area is equipped with the necessary facilities such as immigration counters, baggage claim, and customs, ensuring a hassle-free transition from the aircraft to the airport.

Air Astana Departure Terminal at Dubai Airport

Passengers departing on Air Astana flights will find the airline’s check-in counters and boarding gates conveniently located within Terminal 1. The departure terminal offers various amenities to make the pre-flight experience comfortable and enjoyable.

Air Astana Lost/Delayed/Damaged Baggage at Dubai Airport

Air Astana understands that unforeseen circumstances can lead to lost, delayed, or damaged baggage. In the event of such issues at Dubai Airport Terminal, passengers can rely on the dedicated customer service counter provided by the airline. This designated counter serves as the primary point of contact for reporting and addressing concerns related to baggage.

Reporting lost, delayed, or damaged baggage promptly is essential for a swift resolution. Air Astana’s customer service representatives at the Terminal will guide passengers through the necessary procedures to initiate a search for lost items, track delayed baggage, or file a damage report. I

Lounges at Air Astana Terminal in DXB Airport

Air Astana provides access to lounges at Dubai Airport, offering a comfortable space for passengers to relax before their flights. Lounges typically include amenities such as comfortable seating, refreshments, and business facilities. Notable lounges accessible to Air Astana passengers include:

Business Class Lounge

Located airside between Gates 1A and 1B, this lounge offers a haven of comfort with complimentary food and drinks, dedicated workstations, and comfortable seating areas. Open from 5:30 AM to 10:00 PM daily.

Premium Economy Lounge

Situated in the International Departure Hall on the 4th floor, this lounge caters to Premium Economy passengers and offers refreshments, comfortable seating, and a relaxed atmosphere. Open from 9:00 AM to 9:00 PM daily.

Food & Dining Options at Air Astana Terminal in DXB Airport

Terminal 1 boasts a vast array of dining options to tantalize your taste buds. Whether you crave gourmet meals, fast-food classics, or local delicacies, you’re sure to find something to satisfy your hunger.

Al Falak RestaurantArabicLevel 2, Departure Hall
PaulFrench bakeryLevel 2, Departure Hall
StarbucksCoffeeVarious locations throughout terminal
Thai ExpressThaiLevel 3, Departure Hall
Shakespeare and CompanyBritish pubLevel 3, Departure Hall

Air Astana Services at Terminal in DXB Airport

Air Astana strives to offer a comprehensive range of services to enhance the passenger experience. These services include:

  • Online Check-in: Streamlining the check-in process for passengers.
  • In-flight Entertainment: Providing a selection of movies, TV shows, and music during the flight.
  • Baggage Services: Ensuring the safe handling of baggage and assisting with lost or damaged items.
  • VIP Services: Offering premium services for passengers seeking an elevated travel experience.

These services are designed to meet the diverse needs of Air Astana passengers, from the moment of check-in to reaching their destination.

Parking at Air Astana Terminal Dubai Airport

Dubai Airport provides ample parking facilities for passengers traveling with Air Astana. Parking options include short-term and long-term parking, offering convenience for travelers with various needs. Passengers can choose from different parking zones based on their preferences and the duration of their trip.

Short-Term Parking

Dubai Airport provides convenient short-term parking options for passengers traveling through Air Astana. Ideal for those with brief stays, short-term parking is situated close to the terminal, allowing quick access to check-in counters and departure gates.

Long-Term Parking

For passengers embarking on extended journeys, long-term parking facilities at Dubai Airport cater to the need for extended vehicle storage. Located in designated areas, long-term parking is a cost-effective solution for travelers leaving their cars at the airport for an extended period.

Valet Parking

For a premium parking experience, Air Astana passengers can opt for valet parking services at Dubai Airport. This convenient service allows travelers to drop off their vehicles at a designated valet area, leaving the parking responsibilities in the hands of professionals. Valet parking is a time-saving and stress-free option for those seeking a seamless and luxurious start to their journey.

Where Does Air Astana Fly from Dubai Airport?

Air Astana offers a network of connections from Terminal 1 to various destinations, including:


This table provides a quick reference to the destinations served by Air Astana from Dubai Airport.

Map of Air Astana Terminal at Dubai Airport

A map of the Air Astana Terminal at Dubai Airport is crucial for passengers as it provides a visual guide, aiding in efficient navigation and locating facilities, ensuring a seamless and stress-free travel experience.

Contact Air Astana Terminal at Dubai Airport

Contact information for the Air Astana Terminal at Dubai Airport is crucial for passengers seeking assistance, information, or resolving issues. It ensures a direct and efficient communication channel, enhancing the overall travel experience and addressing any concerns promptly.

  • In-person: Visit the Air Astana customer service desk located within the arrivals hall or departure hall of Terminal 1.
  • Phone: Call +971 4 224 5555 to speak with a representative.
  • Email: Write to for non-urgent inquiries.
  • Social Media: Direct message Air Astana on Facebook or Twitter for prompt assistance.

In conclusion, Air Astana operations at Dubai International Airport’s Terminal 1 provide a seamless and comfortable travel experience for passengers. With dedicated services, lounges, dining options, and efficient facilities, Air Astana ensures that travelers enjoy a stress-free journey from check-in to arrival at their destination.


Which terminal is Air Astana at Dubai Airport?

Air Astana operates from Terminal 1 at DXB International Airport.

What is the Air Astana arrivals terminal at Dubai Airport?

The arrivals terminal for Air Astana at DXB Airport is Terminal 1.

What is the Air Astana departures terminal at DXB Airport?

The departures terminal for Air Astana at Dubai Airport is Terminal 1.

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Melanie Earnshaw, a spirited adventurer fueling her global odyssey with insatiable wanderlust. Raised with a passion for diverse cultures, Melanie blends spontaneity with meticulous planning in her travels. Her engaging blogs and social media chronicle tales of exploration, offering readers a vicarious journey through Tokyo's bustling streets, Patagonia's rugged trails, and the tranquility of remote tropical islands. Melanie's zest for life and genuine curiosity magnetically draw connections worldwide.
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