Aeromexico Terminal at Austin Bergstrom Intl. Airport

Aeromexico Terminal Austin Bergstrom International Airport

Austin, the vibrant capital of Texas, welcomes travelers with open arms and a laid-back charm. Whether you’re arriving or departing, knowing your way around the airport is crucial for a smooth journey. This guide focuses on the Aeromexico terminal at Austin Bergstrom International Airport (ABIA), equipping you with all the essential information to navigate your Aeromexico experience with ease.

Information of Aeromexico Terminal Austin Airport (AUS)

For a quick reference, here’s a summary of key information about the Aeromexico Terminal at Austin Airport:

AirportAustin-Bergstrom International Airport
Airport Address3600 Presidential Blvd, Austin, TX 78719
Aeromexico Austin TerminalBarbara Jordan Terminal
Aeromexico Austin Arrival TerminalZone 5, Barbara Jordan Terminal
Aeromexico Austin Departure TerminalGates 12-25, Barbara Jordan Terminal

What Terminal is Aeromexico at Austin Airport?

Aeromexico operates exclusively from the Barbara Jordan Terminal at Austin Airport. This bustling terminal caters to numerous airlines, offering convenient access to domestic and international destinations. So, whether you’re flying within the US or venturing further afield, you’ll find yourself right at home in the Barbara Jordan Terminal.

Aeromexico Arrival Terminal at Austin Airport

Aeromexico calls the Barbara Jordan Terminal its home at Austin Airport. This modern terminal boasts 34 gates catering to numerous airlines, including Aeromexico, Air Canada, Delta, and American. So, breathe easy – finding your way won’t be a mystery.

Aeromexico Departure Terminal at Austin Airport

Ready to take off and explore new horizons? Aeromexico departures also occur at the Barbara Jordan Terminal. Check your boarding pass or flight information screens for your designated gate, which can range from gates 12 to 25. Domestic and international departures both utilize the same gates, so keep an eye on the departure screens to stay informed.

Aeromexico Lost/Delayed/Damaged Baggage at Austin Airport

Misplaced luggage can put a damper on even the most exciting trip. If you’re flying Aeromexico into Austin-Bergstrom International Airport (AUS) and encounter a lost, delayed, or damaged baggage situation, don’t fret! Here’s a comprehensive guide to navigating the process and getting your belongings back on track:

Reporting a Lost or Delayed Baggage

  1. File a Property Irregularity Report (PIR): Head to the Lost and Found office located near baggage claim in Zone 5 of the Barbara Jordan Terminal. Provide a detailed description of your missing luggage, including its brand, color, size, and any identifying marks.
  2. Obtain a PIR number: This unique identifier will be crucial for tracking your bag’s status. Keep a copy of the PIR for your records.
  3. Contact Aeromexico: Call the Aeromexico Customer Service hotline at 1-800-237-6639 or visit their website at, to report the issue online.

For Delayed Baggage

  • If your bag arrives later than your flight, Aeromexico will deliver it directly to your Austin address at no cost.
  • You can track the status of your delayed baggage online using the PIR number or by contacting Aeromexico.

For Damaged Baggage

  • File a damage report with Aeromexico personnel at the baggage claim area immediately upon discovering the damage.
  • Take photos of the damaged item(s) and your baggage tags for documentation purposes.
  • Keep all damaged items and receipts for repairs or replacements, as you may be eligible for compensation.

Lounges at Aeromexico Terminal in Austin Airport

The Barbara Jordan Terminal, where Aeromexico operates, boasts several premium lounges accessible to passengers holding specific tickets or elite membership with partner airlines. Here’s a breakdown of your options:

Capital One Lounge

Open daily from 5:00 AM to 10:00 PM, this lounge provides a sophisticated atmosphere with comfortable seating, complimentary food and beverages, workstations, and entertainment options. Access is granted to Capital One Venture X cardholders, Capital One Venture Rewards cardholders with Priority Pass Select membership, and other eligible Capital One cardholders.

American Airlines Admirals Club

Accessible to American AAdvantage® members and eligible ticket holders (First Class, Business Class, select fare classes), this lounge offers a relaxed environment with comfortable seating, a variety of food and beverage options, workstations, and entertainment options.

Delta Sky Club

Open for Delta SkyMiles® members and eligible ticket holders (First Class, Business Class, select fare classes), this lounge features a comfortable space with complimentary food and beverages, workstations, and entertainment options.

Food & Dining Options at Austin Airport Aeromexico Terminal

Austin Airport offers a variety of dining options for travelers, and the Aeromexico terminal is no exception. Passengers can explore different cuisines and satisfy their cravings before or after their flights. Here are some notable dining options:

Coffee & PastriesStarbucksGrab a latte or cappuccino paired with a buttery croissant at this iconic coffee chain.
Healthy BitesSal & LightNourish your body with fresh salads, sandwiches, and wraps made with organic ingredients.
Tex-Mex FiestaBlue Star DonutsIndulge in Austin’s famed donuts, with flavors ranging from classic glazed to quirky creations like Earl Grey lavender.
Quick & CasualEinstein Bros. BagelsSnag a bagel with your favorite schmear or a hearty breakfast sandwich for a satisfying on-the-go meal.
Sit-Down DiningCantina LaredoSavor authentic Mexican fare with fajitas, tacos, and margaritas in a vibrant atmosphere.

Aeromexico Services at Terminal in Austin Airport

Beyond check-in and lounges, Aeromexico provides various services to enhance the passenger experience. From in-flight entertainment to special assistance, here’s a quick overview:

  • In-flight entertainment
  • Wi-Fi services
  • Special assistance for passengers with disabilities
  • VIP services
  • Pet transportation services

Parking at Aeromexico Terminal Austin Airport

For travelers driving to the airport, parking is a crucial consideration. Austin Airport offers various parking options, including short-term, long-term, and economy parking. Passengers can choose the parking facility that best suits their needs and budget.

Short-Term Parking

Perfect for quick pick-ups, drop-offs, and arrivals. Located directly in front of the terminal, it offers the most convenient but priciest option. Expect to pay around $3 per hour with a daily maximum of $40.

Long-Term Parking

Ideal for extended stays, with rates starting at around $15 per day. Located in remote lots with shuttles running to the terminal every 15-20 minutes.

Valet Parking

The most hassle-free option, with attendants who park your car for you. Located on the Departures level of the Barbara Jordan Terminal and costs around $30 per day.

Where Does Aeromexico Fly from Austin Airport?

Aeromexico connects Austin passengers to a range of destinations. Whether you’re planning a domestic trip or an international adventure, here’s a table outlining some of the key destinations served by Aeromexico from Austin Airport:

Mexico CityMexico
Dallas Fort WorthUSA
Harry ReidUSA
Buenos AiresArgentina

Map of Aeromexico Terminal at Austin Airport

To facilitate navigation, passengers can refer to the following airport map, which outlines the location of the Aeromexico terminal, check-in counters, lounges, and other essential points of interest.

Contact Aeromexico Terminal at Austin Airport

In case of any inquiries, changes, or assistance, passengers can reach out to Aeromexico’s customer service. Contact information, including phone numbers and email addresses, is available on the official Aeromexico website.

  • In-person: Visit the Aeromexico check-in counters on Level 1 of the Barbara Jordan Terminal.
  • Phone: Call the Aeromexico Customer Service hotline at 1-800-237-6639.
  • Website: Visit the Aeromexico website at for online assistance and information.

Navigating an airport can be a complex task, but with the right information, it becomes significantly more manageable. This guide aims to provide Aeromexico passengers traveling through Austin Airport with comprehensive details about the terminal, services, and amenities available to enhance their overall travel experience.


Which terminal is Aeromexico at Austin Airport?

Aeromexico operates at the Barbara Jordan Terminal at Austin Airport.

What is the Aeromexico arrivals terminal at Austin Airport?

Aeromexico arrivals are located in Zone 5 of the Barbara Jordan Terminal, regardless of domestic or international flights.

What is the Aeromexico departures terminal at Austin Airport?

Aeromexico departures take place from gates 12 to 25 in the Barbara Jordan Terminal, serving both domestic and international routes.

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Melanie Earnshaw, a spirited adventurer fueling her global odyssey with insatiable wanderlust. Raised with a passion for diverse cultures, Melanie blends spontaneity with meticulous planning in her travels. Her engaging blogs and social media chronicle tales of exploration, offering readers a vicarious journey through Tokyo's bustling streets, Patagonia's rugged trails, and the tranquility of remote tropical islands. Melanie's zest for life and genuine curiosity magnetically draw connections worldwide.
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