Aeromexico Airlines MEX Terminal – Mexico City Airport

Aeromexico Airlines MEX Terminal - Mexico City Airport

Mexico City Airport, officially known as Benito Juárez International Airport (MEX), is a bustling hub connecting travelers from around the world. Aeromexico, one of Mexico’s major airlines, operates extensively from this airport. In this comprehensive guide, we will explore the ins and outs of the Aeromexico terminal at Mexico City Airport, covering arrival and departure terminals, baggage claim, lounges, dining options, services, parking, destinations, and more.

Information of Aeromexico Terminal Mexico City Airport (MEX)

For a quick reference, here’s a summary of key information about the Aeromexico Terminal at MEX Airport:

AirportMexico City International Airport
Airport AddressAv. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico
Aeromexico Airlines MEX TerminalTerminal 2
Aeromexico Airlines MEX Arrivals TerminalTerminal 2, Ground Level
Aeromexico Airlines MEX Departures TerminalTerminal 2, Level 1

What Terminal is Aeromexico at Mexico City Airport?

Aeromexico primarily operates from Terminal 2 at Mexico City Airport. This modern terminal serves as a central hub for both domestic and international flights. Terminal 2 is well-equipped with facilities and services to ensure a seamless travel experience for Aeromexico passengers.

Aeromexico Arrival Terminal at Mexico City Airport

Upon arriving at Mexico City Airport with Aeromexico, passengers will find themselves at Terminal 2. The arrival process involves navigating through immigration, baggage claim, and customs. Be prepared to show your passport and any necessary travel documents. Once cleared, proceed to the baggage claim area designated for your flight.

Domestic & Foreign Arrivals

Terminal 2 caters to both domestic and international arrivals, making it a versatile space for Aeromexico passengers. Whether you’re flying in from another Mexican city or arriving from an international destination, Terminal 2 has the necessary facilities to handle the influx of passengers.

Aeromexico Departure Terminal at Mexico City Airport

When departing from MEX Airport with Aeromexico, travelers will also use Terminal 2. This terminal offers comprehensive services for both domestic and international flights. Follow the signs to your designated departure area, where you’ll find security checkpoints and boarding gates.

Domestic & Foreign Departures

Aeromexico’s departure area at Terminal 2 accommodates both domestic and international flights. The terminal is designed to handle the various needs of passengers, from check-in to security procedures.

Aeromexico Lost/Delayed/Damaged Baggage at Mexico City Airport

Misplaced luggage can throw a wrench in your travel plans, but fear not. This guide will equip you with the essential steps to navigate a lost, delayed, or damaged baggage situation with Aeromexico at Mexico City Airport (MEX).

Immediate Action:

  1. Report the issue immediately: Head to the nearest Aeromexico baggage service desk in the Arrival area. The desks are marked with the Aeromexico logo.
  2. File a lost/delayed baggage report: The baggage service agent will assist you in filing the report, providing you with a reference number for future tracking.
  3. Describe your luggage: Be as detailed as possible, including brand, color, size, and any distinguishing features like stickers or tags.
  4. Provide contact information: Ensure the agent has your current contact details, including phone number and email address, to stay updated on your luggage’s status.

Lounges at Aeromexico Terminal in MEX Airport

Mexico City Airport’s Terminal 2, home to all Aeromexico flights, offers a variety of lounges to elevate your travel experience before your flight. Whether you’re seeking a quiet sanctuary to work, relax, or indulge in pre-flight luxuries, these havens cater to every need.

Sala Premier

The flagship lounge, Sala Premier, is a haven of comfort and convenience. Imagine plush leather seating, panoramic windows overlooking the runway, and a buffet featuring Mexican and international delicacies.

A dedicated business center with high-speed Wi-Fi, private workstations, and printing facilities ensures you stay productive. Relax in the TV room, unwind with a massage (available for a fee), or simply enjoy the peaceful atmosphere.

Sala Platinum

For an extra touch of exclusivity, Sala Platinum offers a more intimate and personalized experience. Expect dedicated staff, a wider selection of gourmet food and beverages, and a luxurious ambiance.

Private napping pods and shower facilities are available for those seeking ultimate relaxation. This lounge is perfect for discerning travelers who prioritize comfort and personalized service.

Sala Elite

A smaller lounge offering basic amenities, Sala Elite is a convenient option for those seeking a comfortable space to relax before their flight. Enjoy complimentary Wi-Fi, light snacks and drinks, and a TV room.

Food & Dining Options at Mexico City Airport Aeromexico Terminal

Terminal 2 boasts a diverse array of restaurants, cafes, and fast-food options to satisfy your cravings. Indulge in authentic Mexican cuisine, grab a quick coffee, or savor international flavors.

El CardenalMexican
Sirloin StockadeInternational Grill
La Cantina del ChefMexican
Shake ShackBurgers

Aeromexico Services at Terminal in Mexico City Airport

Aeromexico is committed to providing a comprehensive range of services to ensure a smooth travel experience for its passengers.

  • Baggage Services: Including check-in, baggage claim, and lost/delayed baggage assistance.
  • Check-in Options: Traditional counters, online check-in, and self-service kiosks.
  • VIP Lounges: Salon Premier and Club Premier lounges for premium passengers.
  • Special Assistance: Services for passengers with special needs, including wheelchair assistance.

Parking at Aeromexico Terminal Mexico City Airport

For passengers driving to the airport, Terminal 2 at Mexico City Airport offers convenient parking facilities. Both short-term and long-term parking options are available, ensuring flexibility for travelers.

Short-Term Parking

Need a quick drop-off or pick-up? The short-term parking area is your go-to. Located right outside the terminal, it’s perfect for those fleeting visits. Expect hourly rates, and be prepared for potentially tight spaces, especially during peak hours.

Long-Term Parking

Planning an extended stay in Mexico City? The long-term parking lot offers peace of mind for your vehicle. Located a short shuttle ride from the terminal, it boasts both covered and uncovered options, catering to your budget and weather preferences.


Avoid the queue and secure your spot in advance with online pre-booking. This is especially recommended during peak travel seasons or if you’re traveling with a large vehicle.

Where Does Aeromexico Fly from Mexico City Airport?

Aeromexico’s extensive network connects you to numerous destinations across the globe. Here’s a glimpse of some routes served from Terminal 2:

San FranciscoUSA
Los AngelesUSA
New YorkUSA

Map of Aeromexico Terminal at Mexico City Airport

Map information of the Aeromexico Terminal at MEX Airport is crucial for passengers to efficiently navigate the terminal, and locate services, gates, and amenities, ensuring a seamless and stress-free travel experience.

Contact Aeromexico Terminal at Mexico City Airport

Contact information for the Aeromexico Terminal at Mexico City Airport is crucial for passengers to obtain real-time assistance, resolve issues, and stay informed about their journey, ensuring a seamless and stress-free travel experience.

  • Terminal information desk: Located in the Arrivals and Departures areas.
  • Aeromexico call center: (+52) 55 5133 3333.
  • Social media: @Aeromexico on Twitter and Facebook.
  • Website:

In conclusion, navigating the Aeromexico terminal at Mexico City Airport, particularly Terminal 2, provides passengers with a well-rounded travel experience. From arrival to departure, the terminal offers various services, lounges, dining options, and amenities to cater to the diverse needs of travelers. Whether you’re flying domestically or internationally, Aeromexico and Terminal 2 are geared to make your journey as smooth and enjoyable as possible.


Which terminal is Aeromexico at MEX City Airport?

Aeromexico primarily operates from Terminal 2 at Mexico City Airport.

What is the Aeromexico arrivals terminal at Mexico City Airport?

The arrivals terminal for Aeromexico at MEX Airport is also Terminal 2.

What is the Aeromexico departures terminal at Mexico City Airport?

The departures terminal for Aeromexico at MEX Airport is Terminal 2.

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Melanie Earnshaw, a spirited adventurer fueling her global odyssey with insatiable wanderlust. Raised with a passion for diverse cultures, Melanie blends spontaneity with meticulous planning in her travels. Her engaging blogs and social media chronicle tales of exploration, offering readers a vicarious journey through Tokyo's bustling streets, Patagonia's rugged trails, and the tranquility of remote tropical islands. Melanie's zest for life and genuine curiosity magnetically draw connections worldwide.
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